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Vita Liberata Terms & Conditions
Terms and conditions of sale (Your statutory rights are not affected)
Vita Liberata fully conforms to the UK Consumer Protection (Distance Selling) Regulations 2000
This website is copyrighted and no part of it (including images, text, descriptions or intellectual property) may be reproduced without the written permission of a Director of Vita Liberata.
Vita Liberata presents items as an invitation for sale and reserves the right to refuse sales without giving reason.
All prices are in £ GBP Pounds Sterling (UK Pounds.)
After you have finished your selection you will be transfred to Paypal. Paypal uses a secure 128bit algorithm to encrypt your details.
You undertake that all details you provide to vitaliberata.com for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re-delivery.
Shipping address & Billing address Credit card payments: Your order will only be processed if your credit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion we will ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us.
7 Day Money Back Guarantee If you are not completely satisfied with your product just return it to us within 7 Days for a full refund.
Cheque or UK Postal Order payments: Your order will be processed as soon as the cheque is cleared or when we receive the UK postal order. We will ship to any shipping address if the payment is made by cheque or UK Postal Order.
Shipping and Delivery Time Delivery of your product is normally within 5 working days, and frequently within 24hrs. If you need your product urgently you can email or call us direct, so that we can arrange for express delivery. There will be a charge for this service depending on the weight of your parcel.
For International deliveries, delivery times are dependant on the efficiency of your country's mail service. Western European parcels normally arrive within 4 to 7 working days, but you should allow up to 2 weeks. For the rest of the world, please allow up to 4 weeks for delivery. A signature is often required upon delivery for international parcels.
If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits imposed by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding £10.00 to cover our costs in resending these goods out to you. You will also be charged postage at our current tariff if you require the goods to be re-delivered.
We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. You will need to take this up with the carrier.
In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquires have been completed. This can take up to 7 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, vitaliberata.com shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or, at their discretion, refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing (quoting your Invoice number) at the address stated at the bottom of your confirmation email within 7 working days of delivery of the goods (subject to enquiries being completed).
TAX - All orders are inclusive of all UK taxes. If you are an international customer, it is your responsibility to pay any extra taxes due on the goods. We will not accept responsibility for any action taken by customs in your country. All non EU international deliveries include a customs sticker notifying customs of the goods contained within the package.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All payments are transfered to Paypal, credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer systems. They are not held in clear text on any web site.
Return Policy and Terms We offer a 7 day return policy from the day you receive your order under following conditions:
Refunds and exchanges may only be made within 7 days of receiving the merchandise.
A re-postage fee will be charged for an exchange. The re-postage fee will not be charged for items which you have received faulty, damaged or wrongly packaged. The re-postage fee will be the true cost incurred by us to re-post the item to you. Postal prices are available at www.royalmail.com. We will refund the cost of postage back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise, as long as the return postage costs are reasonable.
You must take care of the goods and return them to us in an unused, as new and re-saleable condition. You will have to pay for the costs of returning the goods to us unless they were received faulty or damaged, or if we made a mistake when packaging your order.
Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund.
If you have paid in advance and require a refund, we will refund your money within 14 days.
All returns must be in original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted. Any missing items will be subject to a replacement charge.
Returns must be received within 14 days. Original shipping & handling charges are not refundable unless we are at fault. The customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. Vita Liberata is not responsible for returned packages if lost or damaged by the shipper.
A re-postage fee will also be charged for any order that is refused on delivery or not collected by the customer. vitaliberata.com does not accept liability for: 1. Losses that were not foreseeable to both parties when the contract was made. 2. Losses that were not caused by any breach on the part of vitaliberata.com. 3. Business losses and/or losses to non consumers. 4. Goods delivered to Work/Alternative addresses given by the cardholder .
Handling Complaints We will acknowledge your complaint within 5 working days and provide a likely timescale for resolving the dispute and we will keep you informed about the progress. If you wish to make a complaint about our products or services, please e-mail us in the first instance to firstname.lastname@example.org. Please provide full details of your complaint. Our aim is to provide 100% satisfaction and we rigorously investigate any complaint that you might have This policy may be modified or changed without notice. For any further questions contact us via e-mail to email@example.com or phone us on +44 (0)28 9334 4411.